Rules/FAQ

What are escape rooms?

Escape Rooms are an interactive adventure game in which you and your friends are locked in a room and have to follow clues, solve puzzles, crack codes, and escape the room!

 

What makes The Lockup different?

When designing and testing my puzzles, I have three key design goals;

1. Is every team member engaged and contributing?
2. Does the player have everything they need to find the solution?
3. Is this going to be something new and unique for the players?

With these principles, I ensure our experiences don’t rely on the traditional escape room tropes and my puzzles engage with the players, rather than simply presenting unnecessarily padded problems that are solved with attrition and brute force.
I promise there will be something you have never experienced before in my rooms. Sound good? Then book a game!

 

What are your prices?

2 players – £40 (£20 per person)
3 players – £48 (£16 per person)
4 players – £60 (£15 per person)
5 players – £65 (£13 per person)
6 players – £72 (£12 per person)

More than 6? Please contact Liam on 07725267479 or at bookings@thelockupescaperooms.co.uk or 07725 267479

Our online booking system accepts Visa, Mastercard and American Express payments. Want an alternative method to pay? Give me a call on 07725267479 and I will see if I can make something work. Payments on arrival are at manager’s discretion.

 

Where are you located?

2nd Floor
4 London Road
Sheffield
S2 4LN

We are on the top floor of the ‘Chinese Fireworks’ building at the bottom of London Road. The entrance to our premises is located around the side of the building adjacent to London Road. There will be signage with The Lockup brand as well as Kip McGrath.


 

Do you offer student discount?

Yes, we offer a 20% Student discount. Use the discount code STUDENT2018 at the checkout to apply.

At least one group member needs to bring an acceptable form of proof that you are a student, (NUS or ISIC card for example). ID must have a photo. If you are unsure if your ID will be accepted, feel free to call Liam on 07725267479.

 

What is your booking cancellation, amendment and refund policy?

As this is a live escape experience, I cannot accept cancellations made less than 24 hours before the scheduled start time of the booking. If you need to cancel or reschedule, please call Liam on 07725267479. Cancellation requests made with more than 24 hours notice will be refunded on the card that was used to pay.

The above rule also applies to amendments (e.g. if one member does not turn up). The Lockup has no cash on site, therefore last-minute cash refunds cannot be issued.

If you want to bring an extra member, please let me know so the rooms can be modified to accommodate them. Be prepared to pay the difference on arrival.

 

When do I need to arrive?

In order to keep to a daily schedule of bookings, I would appreciate it if players could arrive 10 minutes before the scheduled booking time. This leaves enough time to be briefed before and debriefed after the game.

If the team is over 10 minutes late, I may make the decision to cancel the booking without a refund, however, I will consider rescheduling for free.

 

What facilities do you offer?

There is a modern toilet suite for customers. It is cleaned every morning.

There is also disabled access via a lift with doors wide enough for most wheelchairs. Some puzzles will be difficult to complete for wheelchair users, but there will still be puzzles that you can complete. There is also a disabled toilet available for use.

 

Where can I park?

There is a private pay and display around the rear of the property on Beeley Street (next to ‘The Beer Engine’ pub). 2 hours costs roughly £3.

The average booking session at The Lockup lasts approximately 80 minutes from arriving to leaving.

 

What behaviour do you tolerate?

Due to the other tenants in my building having children on site, my policy is that anyone clearly under the influence of alcohol will not be permitted to enter the building. No refund will be issued, however I will consider a free reschedule to another day.

The furniture is designed to be hardy and the games will not break with normal usage. Anyone climbing or using inappropriate force will be warned and asked to leave if the behaviour continues.

 

Are you watching?

In order to track the progress on the game, give suitable feedback if needed and to ensure the safety of my customers, you will be under audio and visual surveillance. The footage will not be saved.

 

Is it scary?

The ‘Meltdown!’ room is not designed to be scary, however, the room will be required to be dark at times to complete certain puzzles. There are puzzles which involve some team members being in tight spaces, so please let me know if any member of the team suffers from claustrophobia and I will ensure they are catered to.

 

How difficult is the game?

The room is designed so that the puzzles require communication as a team rather than the intellect of any one individual. If a team communicates properly and works together, the game should not be difficult.

 

Am I really locked in a room?!

Yes! And no…

The door will be locked, but should there be any issues (i.e. an evacuation or a personal emergency), the doors can be opened immediately.

 

What do you do when the game starts?

As with most escape room experiences, for best effect I like to blindfold players and guide them into position. However, I understand some players feel uncomfortable with this, so this is optional.

 

How many players fit in the room?

The ‘Meltdown!’ room is designed for 5 players, however it can be modified and balanced so that any number from 2 to 6 players can still complete it in time. If you have a party of more than 6 players, it might be a squeeze, but it can be done. Please call in advance and let me (Liam on 07725267479) know if you want to bring more than 6 people.

 

Is the game age restricted?

The puzzles in the ‘Meltdown!’ room are not designed for younger children. Under 10’s may lose interest in the game, but we welcome families to come and play. If you have any questions about the games’ suitability, feel free to give Liam a call on 07725267479.

For insurance reasons, under 16s must be accompanied by at least one responsible adult (18+). This adult does not need to be a part of the group, just present on site. Groups of under 16s that are unaccompanied will be turned away without refund, but I will consider a reschedule with an adult. This rule will be strictly enforced.